The healthcare industry struggles with fragmented communication systems that hinder patient engagement and provider efficiency. Traditional communication methods result in:
Delayed patient responses
Inefficient administrative processes
Limited accessibility for patients
Increased administrative burden on healthcare providers
Our client addresses these persistent challenges with a comprehensive, user-friendly communication platform that bridges the gap between healthcare providers and patients. Their platform offers multiple communication channels including web chat, mobile applications, SMS, and video conferencing that solve critical communication challenges in modern healthcare delivery.
Meeting the strategic challenges
As a forward-thinking healthcare technology company, our client sought to optimise its technology infrastructure using the efficiency and robustness of the Elixir ecosystem and Ash Framework. Key strategic priorities included:
Building a scalable technology infrastructure
Shipping new features faster and with fewer bugs
Maintaining platform reliability and performance
Creating a flexible system that adapts to evolving healthcare communication needs
Technical solution: Elixir and Ash Framework implementation
Our client engaged Alembic to accelerate their progress on these challenges. Through software delivery services and our Ash Premium Support service, we provided strategic technical leadership and deep Elixir and Ash Framework expertise:
Architecture Design: Expert guidance on Ash resource modelling to create maintainable, scalable systems
AshPaperTrail Integration: Implementing comprehensive audit logging to track critical data changes
AshArchival Development: Engineering soft deletion mechanisms for key resources
Advanced Data Capabilities: Developing efficient data export features leveraging Ash's powerful querying capabilities
In addition, our Ash Premium Support service proved crucial in supporting the company's technological transformation. Through a dedicated asynchronous channel, the client had direct access to our team of Ash experts. This significantly reduced technical blockers and provided continuous knowledge transfer, accelerating growth of problem-solving capabilities within the client development team.
Technology stack advantages
By choosing Elixir and the Ash Framework, our client gained significant technological benefits:
Robust Concurrency: Using Elixir's unique approach to handling multiple simultaneous connections
Functional Programming Efficiency: Simplified complex system design
Scalability: The ability to handle growing user bases with minimal infrastructure changes
Rapid Development: Reduced time-to-market for new features
Delivering business value
Our Ash Framework implementation expertise delivered significant business advantages:
Accelerated MVP Development: Ash Framework's powerful capabilities dramatically reduced development time for core features, enabling the company to bring their MVP to market faster. Our team's deep Ash expertise ensured continuous development momentum, even during key team member absences.
Development Velocity: Ash Framework streamlined resource modelling and reduced boilerplate code, enabling new feature implementation in a fraction of the time compared to traditional development approaches.
Ash Premium Support: Our Ash Premium Support service provided immediate access to expert guidance, reducing technical blockers and maintaining development momentum.
Why we love working with our client
At Alembic, we are passionate about HealthTech solutions that make a real difference in people's lives. Our client exemplifies the kind of innovative startup that leverages cutting-edge technologies to solve critical healthcare communication challenges. Their commitment to building resilient, efficient systems aligns perfectly with our technological expertise.
About Alembic: Elixir and Ash Framework specialists
Alembic is a premier software engineering consultancy. We specialises in building high-performance, scalable systems using cutting-edge technologies. Our expertise lies in transforming complex technical challenges into elegant, efficient solutions. We are recognised industry leaders in Elixir development and the Ash Framework. We love helping organisations across the healthcare, finance, retail, e-commerce, and technology sectors modernise their infrastructure and accelerate their digital transformation.
Our team combines deep technical expertise with strategic thinking to deliver solutions that not only solve immediate challenges but position our clients for long-term success. Whether it's optimising cloud infrastructure, implementing modern architectures, or providing technical leadership, we partner with forward-thinking organisations to build resilient, future-proof systems.
